Administered by
Froedtert Health Member’s Corner
Download the Exceedent Health App
Conveniently access health plan and claims information. Search for Exceedent Health in your app store.
Do You Need Help?
Toll-Free: 844-532-5240
Phone: 262-532-5240
Toll-Free Fax: 844-532-5245
Fax: 262-532-5245
E-mail a Question
Frequently Asked Questions
Customer Service Hours
Mon - Fri: 8 a.m. - 4:30 p.m.
Sat - Sun: Closed
FIND A PROVIDER NOW
Enter your home zip code to search for doctors or facilities near you.
- Access Your Account
- Explanation of Benefits
- Additional Staff Resources and Benefits
- Coordination of Benefits
- On-demand Video Visits
- Authorized Representative Form
Access Your Benefits Account
After you receive your participant ID card you can create an online account and receive personalized access to your claims and plan specific information.
After creating your account, download the app to:
- Access an electronic ID card
- Review Claims
- Contact Exceedent with questions
Need to access claims from 2018-2020? Contact us via email or phone: 844-532-5240.
Explanation of Benefits
If your Explanation of Benefits looks like this, log in here to view claims, benefits and plan specific information.
Additional Staff Resources and Benefits
Visit the Froedtert Health benefits website to learn more about the benefits offered to you. Be sure to use this password to access the information: FHBen. Links to helpful resources available for Froedtert Health staff members and families.
Coordination of Benefits
Staff who are enrolled in a Froedtert Health medical plan must complete a Coordination of Benefits form on an annual basis. If Exceedent does not receive a completed form, claims may be denied until the form is received.Completed forms can be submitted via e-mail, fax or mail as follows:
Email: ex-enrollment@networkhealth.com
Fax: 262-532-5245
Mail:
Exceedent
Attn: Froedtert Health/COB
16960 W. Greenfield Ave., Suite 5
Brookfield, WI 53005
If you have any questions, please call Exceedent Member Services at 844-532-5240.
Froedtert Health Medical Plan Brings You On-Demand Video Visits 24/7.
- Get care where and when you need it.
- Receive face-to-face care through video chat.
- No appointment needed.
- Talk to a provider within minutes.
- Care is available at no cost for all staff.
- A fee per visit may apply for enrolled staff and dependents on high deductible plans.
Authorized Representative Form
All members over the age of 18 must complete an Authorized Representative Appointment Form in order to inquire on any personal health information, appeal, obtain benefit information, etc. Be sure to select the function(s) that the representative is being authorized to do. You can select more than one representative and choose the same or different functions. The representative may be an individual or an organization. Once appointed, the designated Authorized Representative is valid indefinitely until the member directs Exceedent differently. Note: This form must be completed for Exceedent to talk to you about your spouse or over aged dependent’s accounts.Completed forms can be submitted via e-mail, fax or mail as follows:
Email: ex-exceedent@networkhealth.com
Fax: 262-532-5245
Mail:
Exceedent
16960 W. Greenfield Ave., Suite 5
Brookfield, WI 53005
If you have any questions, please call Exceedent Member Services at 844-532-5240.